Shipping Policy

At Lumiva, we are committed to ensuring your orders are processed quickly and delivered safely. Please read our shipping policy carefully to understand how we handle order fulfillment and delivery.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In the rare event of a processing delay (e.g., stock verification, payment issues), you will be notified via email.

2. Shipping Methods & Delivery Times

We offer reliable worldwide shipping through trusted courier partners. Delivery times may vary depending on your location.

  • Domestic Shipping (if applicable): 2–5 business days

  • International Shipping: 5–10 business days (average)

  • Remote Areas: Delivery may take longer depending on the courier and customs clearance.

⚠️ Please note: Delivery estimates are not guaranteed and may be extended due to customs clearance, courier delays, or unforeseen events beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

  • In some cases, we may offer free shipping promotions, which will be clearly stated on the website.

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country of residence.

4. Order Tracking

  • Once your order is shipped, you will receive an email confirmation containing your tracking number and a link to track your package in real time.

  • Please allow up to 24 hours for tracking information to become active.

5. International Shipping & Customs

  • We ship to most countries worldwide. If your country is not listed at checkout, please contact us at ahmdk0093@gmail.com.

  • International orders may be subject to customs inspections, import duties, or local taxes, which are beyond our control.

  • Customers are responsible for ensuring that products purchased from Lumiva comply with their country’s import regulations.

6. Failed Deliveries / Wrong Address

  • Customers are responsible for providing the correct shipping address and contact details at the time of purchase.

  • If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping fees.

  • If the courier is unable to deliver due to the customer not being available, the customer must coordinate with the courier to schedule re-delivery or pickup.

7. Damaged, Lost, or Delayed Shipments

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

  • If your package is marked as “delivered” but you did not receive it, please check with your household, neighbors, or local courier office before contacting us.

  • Lost shipments (not marked as delivered) will be investigated with the courier. Replacement or refund eligibility will be determined on a case-by-case basis.

  • We are not liable for delays caused by natural disasters, strikes, customs, or other force majeure events.

8. Pre-Orders & Backorders

  • For products marked as pre-order or temporarily out of stock, estimated shipping timelines will be mentioned on the product page.

  • Orders containing both in-stock and pre-order items may be shipped together or separately depending on availability.

9. Customer Support

For any shipping-related queries, please contact our support team:
📧 ahmdk0093@gmail.com
We typically respond within 24–48 hours.